Return and Exchange Policy

Return and Exchange Policy
Due to the bespoke nature of our designs, many of which are one-of-a-kind, we do not offer returns or exchanges. Each piece is meticulously crafted and uniquely tailored, making returns unavailable for these exclusive items.

However, we are pleased to offer resizing services, as well as comprehensive aftercare, for all purchases made either in-store or online. Your satisfaction is our priority, and we ensure that each piece fits perfectly and is well-maintained for years to come.

Warranty
We offer a 5-year warranty on all of our products. This warranty covers craftsmanship and any potential material defects under normal use. Please note that it does not extend to damage caused by misuse, abuse, or excessive signs of wear and tear by the customer.

Our commitment to excellence continues even after purchase, with dedicated support to ensure your VVS Gems piece remains as radiant as the day it was created.

Product Inquiries
While our website does not feature product uploads or an inventory system, we invite you to explore our curated photo gallery of exclusive designs. If a piece captures your attention, simply click “Inquire Now” to connect with us. Inquiries can be directed through your preferred channel—whether it’s email, Instagram, or WhatsApp.

Our team will be delighted to assist you with any questions or further details about the jewelry piece of your interest.